Success starts here.

Career Success Programs

Our customized competency-based approach to training is designed to address
skill gaps and prepare you for the job you're looking for - in 12 weeks or less.

• Management Programs
• • Office Management
  • Description Do you have administrative experience and knack for making things run smoothly? Perhaps you should consider an exciting career as an Office Manager. The Office Management program is designed to cultivate the leadership and organizational skills you'll need to turn an office into a smooth-running model of efficiency. In addition to creating and implementing office policies and procedures, office managers are often responsible for hiring, training and supervising office staff. The Office Management Program builds on students' existing skills and further develops management skills with an emphasis on those specific to an office environment.
  • Accounting Management
  • Description Combine your years of accounting experience with management expertise and take advantage of the growing market demand for accounting managers. As an accounting manager, your duties could include reviewing, analyzing and preparing financial data to empower sound business decisions. The Accounting Manager program provides a strong foundation of the skills, knowledge and competencies that are critical to the successful accounting manager, including a host of transferable management and accounting-specific skills.
  • Corporate Accounting Management
  • Description Do you have business and corporate accounting experience? Get the management skills and knowledge you need to take your career even further. Key players on executive teams, corporate accounting managers help strategically plan business growth while ensuring sufficient financial means for proposed business ventures. Corporate accounting managers rely on their team of accounting personnel to provide financial data to control and track budgeting and manage costs and assets. The Corporate Accounting Management program builds on students' existing skills and further enhances office management skills with an emphasis on those specific to corporate accounting.
  • Management Certification
  • Description Eager to join the ranks of management in your chosen field? With our management program, you'll receive a thorough introduction to the management skills you need for success –in 12 weeks or less. Managers are generally responsible for the planning, implementation and management of office or facility operations and personnel and are instrumental in driving initiatives toward short- and long-term excellence. More specifically, managers are responsible for creating and adhering to departmental budgets, measuring performance and hiring and evaluating qualified personnel. Apply the skills you learn in this program to your already well-developed technical knowhow, and you could be ready to step into a managerial position in your area of expertise.
  • Call Center Management
  • Description Successfully managing a call center requires an extensive range of management and interpersonal skills and an in-depth understanding of the call center environment. Explore our Call Center Management program and advance your career even further. Generally responsible for the dayto- day operations of a call center, call center managers work to inspire and train call center personnel while also managing sales programs and ensuring sales goals are met. The Call Center Management program gives students a thorough grounding in the skills, knowledge and competencies that are critical to the successful management of an inbound call center. These include a broad array of transferable and call center-specific management skills.
  • Customer Relationship Management
  • Description Forging lasting relationships with customers is the heart and soul of every business. Our CRM Management program will help students to implement proven business practices that not only increase customer loyalty but also reduce costs that result from customer turnover. A CRM Manager helps ensure that business is conducted with the customer experience as its focus, often sourcing and maintaining systems that track the quality and extent of their customers' experience. They gather, analyze and interpret data sourced from a CRM system to further improve customer relations, while directing a team of dedicated customer service personnel. The CRM Management program builds on students' existing skills and further develops management skills with an emphasis on those specific to customer relationship management.
  • Customer Service Management
  • Description Get the managerial skills you need to take your customer service career to new heights. Customer Service Managers are responsible for maintaining customer satisfaction and loyalty. They do so by hiring, training, motivating and evaluating qualified customer service associates to represent the organization. Customer Service Managers also operate at a higher level, working strategically with other department managers to create and implement processes to ensure continued quality services and products. The Customer Service Management program gives students a thorough introduction to the skills, knowledge and competencies that are critical to the successful management of a customer service environment. This includes a broad array of transferable and customer service-specific management skills.
  • Human Resources Management
  • Description Get the management know-how you need to advance in your Human Resources (HR) career. HR Managers are responsible for the implementation and execution of HR functions and programs in accordance with company policies and employment regulations. They ensure the entire HR team addresses recruiting, hiring, training, organizational development, salary and benefits, and much more. With the help of the Human Resources Management program, students will enhance their existing HR knowledge and develop the skills to to properly implement and execute HR initiatives and programs.
  • IT Management
  • Description The demand for IT managers continues to grow as companies increasingly rely on technology to fulfill their business goals. Learn how to manage IT professionals and you could be well on your way to a rewarding career. IT managers bridge the gap between an organization's strategic goals and the technological means to achieve them. As such, IT managers must be extremely versatile: well-versed in computer-related issues while being able to analyze and fulfill business needs from an operational and strategic perspective. They must also have the interpersonal and managerial skills to direct the workflow of personnel on their team. This program builds on students' existing skills and further develops management skills with an emphasis on those specific to an IT environment.
  • IT Project Management
  • Description Get the skills and know-how to deliver IT projects on time and under budget –without compromising project quality. Despite the latest economic downturn, the demand for competent IT project managers continues to grow. IT project managers are responsible for creating, planning and overseeing computer and information systems projects. Throughout the project life cycle, IT project managers delegate tasks and deliverables and consult with end users, vendors, consultants, and computer specialists to ensure the project is meeting expectations and objectives. The IT project management program builds on students' existing skills and further develops management skills with an emphasis on those specific to IT projects.
  • Logistics Management
  • Description Get a thorough introduction to the managerial skills and logistics fundamentals you need to become a successful Logistics Manager –in 12 weeks or less. Logistics managers direct logistics staff in planning, coordinating and expediting the flow of materials between sections or departments, ensuring targets for key performance indicators are met consistently. The Logistics Management program gives students a thorough introduction to the skills, knowledge and competencies that are critical to the successful Logistics Manager.
  • Marketing Management
  • Description Take your marketing career to the management level, where you can directly influence your firm's and your own financial success. Marketing managers are responsible for providing the marketing vision and strategy to market all products and/or services a firm offers. This includes pricing strategy, market research, developing products to cater to market trends, as well as promoting and advertising the firm's current products and/ or services. In addition, marketing managers often oversee marketing associates and distribute their workload appropriately. This program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful management of a marketing department.
  • Product Management
  • Description Product Managers are creative thinkers with excellent communication skills and an ability to stay focused on an organization's "big picture" objectives. Product managers are responsible for strategically marketing a product or a group of products. They often forecast the type of demand, target demographic and pricing bracket for the product by conducting market research and identifying potential competitors. Product managers also coordinate with other company departments (sales, public relations and advertising) to plan and implement the product's success. This program builds on students' existing skills and further develops management skills with an emphasis on those specific to product management.
  • Project Management
  • Description A project manager who delivers successful projects in a timely manner adds immeasurable value to any organization. Responsible for successfully taking projects from inception to completion, project managers devise and implement strategies to carry out projects while ensuring minimal risk of project failure and adhering to project scope, timelines, cost and quality. In addition to project-specific knowledge and skills, project managers require transferable skills, such as strong communication and management skills to lead and motivate all project contributors. The Project Management Program will work to develop a wide range of fundamental management and communications skills to help prepare you for success.
  • Retail Management
  • Description Take your retail experience to the next level by developing the skills you need to manage a successful retail operation. Retail managers plan, oversee and strategize the operations of a retail store. Particular duties may include training personnel, managing sales programs and ensuring target sales goals are met. The Retail Management program provides students with a thorough introduction to the required knowledge and competencies that are critical to the successful management of a retail store, including a range of transferable and retailspecific management skills.
  • Sales Account Management
  • Description Climb the sales career ladder by getting the management skills you need to succeed. At a high level, Sales Account Managers oversee business accounts, make projections for ongoing and improved business with existing clients, while strategically planning where business can be expanded. These individuals are also often responsible for hiring, training and evaluating new account managers and devising sales incentives to deliver results. The Sales Account Management program builds on students' existing skills and further develops management skills with an emphasis on those specific to managing sales accounts.
  • Sales Management
  • Description Isn't it time you joined the ranks of management? If you've paid your dues in entry- to mid-level sales positions, a sales management position could be your next step towards financial success. Integral in assembling quality sales teams, sales managers are responsible for recruiting, training and inspiring their sales staff to reach targeted goals. Consistently involved in obtaining and building long-term customer relationships, sales managers also have a strong understanding of competing vendors in their industry. The Sales Management program gives potential sales managers a thorough introduction to the skills, knowledge and competencies that are critical to cultivating a winning sales team. The program also includes a broad array of transferable and sales management-specific skills.
  • Strategic Leadership
  • Description Although people often speak of born leaders, the fact is that leadership skills are a learned asset. If you lack confidence in your ability to lead and consequently hold back from a supervisory or management role, the Strategic Leadership program can help you take that quantum leap toward leadership. Strategic leaders merit respect from their employees for their ability to communicate a shared vision, delegate work and empower their team. They have the ability to relinquish power and effectively empower employees – instead of frustrating their efforts by micromanaging. The Strategic Leadership program provides students with a thorough grounding in the skills and knowledge that are critical to the successful leader.
  • Supply Chain Management
  • Description Are you intrigued by the process of purchasing, producing and distributing a product or service? If so, take hold of your future and begin to learn the skills you need to become a successful Supply Chain Manager. Generally responsible for creating, overseeing and managing their organization's supply chain, supply chain managers devise and implement processes between internal and external partners (such as sales departments, manufacturers, suppliers and vendors) to ensure the timely delivery and availability of products and materials. Supply chain managers also hire and manage employees and key players involved in the planning, forecasting and execution of the supply chain process. This program will provide a thorough overview of supply chain fundamentals while introducing the communications and management skills you'll need to succeed.
• Accounting & Financial Programs
• • Office Accounting/Bookkeeping Essentials
  • Description Do you have an interest in finance and a flair for numbers? Get the essential skills you need to begin a successful office career with a fundamental understanding of accounting and bookkeeping processes. Designed for the student with little or no accounting experience, the program builds on students' existing skills and further develops essential office skills with an emphasis on those specific to basic accounting and bookkeeping.
  • Accounting Associate
  • Description One of America's top five recession-proof industries, the accounting sector should continue to exhibit impressive job growth in the coming decade. Generally responsible for collecting and recording financial transactions, accounting associates compile data and create reports for further analysis by senior accountants. The Accounting Associate program is designed to provide a fundamental understanding of accounting concepts along with a thorough grounding in the skills required to succeed in an office environment.
  • Accounting Professional
  • Description The Accounting Professional program enhances students' current abilities and broadens professional business skills with a focus on accounting. Accounting professionals work closely with clients to provide insight and assistance into the controls and financial management of their business. As an accounting professional, your duties may include both posting and verifying expenses, income, profit and loss. This information is used to gain sufficient financial data to help keep accounting records current.
  • Corporate Accounting Supervision
  • Description The Corporate Accounting Supervision program builds on students' existing skills and further develops supervisory, business and accounting skills with an emphasis on those specific to corporate accounting. Corporate accounting involves financial planning, budgeting and asset and cost management. Analyzing and interpreting financial data in order to recommend business ventures might just be one of your duties.
  • Accounting Management
  • Description Combine your years of accounting experience with management expertise and take advantage of the growing market demand for accounting managers. As an accounting manager, your duties could include reviewing, analyzing and preparing financial data to empower sound business decisions. The Accounting Manager program provides a strong foundation of the skills, knowledge and competencies that are critical to the successful accounting manager, including a host of transferable management and accounting-specific skills.
  • Corporate Accounting Management
  • Description Do you have business and corporate accounting experience? Get the management skills and knowledge you need to take your career even further. Key players on executive teams, corporate accounting managers help strategically plan business growth while ensuring sufficient financial means for proposed business ventures. Corporate accounting managers rely on their team of accounting personnel to provide financial data to control and track budgeting and manage costs and assets. The Corporate Accounting Management program builds on students' existing skills and further enhances office management skills with an emphasis on those specific to corporate accounting.
• Business Programs
• • Basic Work Skills
  • Description Start your career on the right path by gaining the basic work skills you'll need for success in any work environment. Designed for those with little or no work experience, the Basic Work Skills program strives to give students a solid foundation of math, reading and reasoning skills. The module on Interpersonal Communication and Teamwork Skills covers such topics as verbal and nonverbal communication, effective listening and feedback, preventing and resolving conflict, and respect and awareness of work culture diversity. The Basic Work Skills program provides a thorough introduction to the skills, knowledge and competencies required to get started in a range of fields.
  • Workplace Essentials
  • Description Get the essential skills you need to thrive in a fast-paced business environment –in 12 weeks or less. The Workplace Essentials program gives students a thorough introduction to the skills, knowledge and competencies that are critical to many workplace environments. In addition to building a foundation of workplace computer skills, the program works to provide students with the math, reading and time management skills needed to excel.
  • Office Essentials
  • Description Get started on the future you've only dreamed about by getting the essential skills you need for success. Designed for the student with little to no office experience, the Office Essentials program will work to give you the essential skills needed to thrive in a fast-paced office environment. The program will help to develop your computer skills while also working to ensure you have the interpersonal and time management skills needed to get on track with your career. The Office Essentials Program builds on students' existing skills and further develops essential office skills.
  • Administrative Associate
  • Description The U.S. Department of Labor has estimated that there will be more than 360,000 new administrative positions by the year 2016. Take advantage of this tremendous growth opportunity by getting the skills you need to be a successful administrative associate. In addition to being responsible for a variety of clerical tasks to help maintain efficient day-to-day business operations, many administrative associates enjoy expanded roles that utilize their communications skills and organizational abilities. The administrative associate program provides a thorough foundation of office and computer skills, while also improving your communications and time management abilities.
  • Business Professional
  • Description Finding success in today's workforce is all a matter of having the right skills. That's why our Business Professional program helps students build a strong foundation of indemand skills –from workplace computer skills and interpersonal communications to customer service skills, time management and more. A strong business professional is able to offer a varied skill set that suits the needs of employers. The Business Professional program provides that skill versatility. From maintaining database information and managing meetings to dealing responsibly with customer concerns, business professionals need to be prepared to meet a variety of challenges. The Business Professional program builds on students' existing skills and further develops their professional business skills.
  • Logistics Professional
  • Description With globalization comes the increasing challenge of effectively transporting goods, merchandise and raw materials –both locally and across the globe. Logistics Professionals play a key role in the distribution, storage/warehousing, shipping and inventory of different products and materials. The success of logistics professionals is also highly dependent upon their communication and documentation skills, as it is necessary to maintain regular contact with vendors, sales staff, and customer service and billing representatives. The Logistics Professional program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful Logistics Professional.
  • Supply Chain Professional
  • Description Explore a career path where global opportunities abound by getting introduced to the knowledge and skills required to be a successful Supply Chain Professional. Those who specialize in supply chain management play a key role in creating and sustaining interconnectivity between suppliers, distributors, retail businesses and ultimately consumers. The Supply Chain Professional program will introduce students to supply chain management fundamentals along with strategies for efficiency and successful inventory management. The program builds on students' existing skills and further develops professional business skills with an emphasis on those specific to supply chain management.
  • Supervision Certification
  • Description Get the supervision skills you need to move up the career ladder and make a positive change in your life. Supervisors are generally responsible for motivating and overseeing their staff in order to meet departmental performance goals. They also collaborate with other managers, as well as Human Resources, to recruit the most appropriate staff to meet business needs. In 12 weeks or less, the Supervision program will help improve your communications skills, teach you about hiring practices and how to manage and develop employees. The program even includes modules on workplace computer skills to ensure you're ready to function in a modern office environment.
  • Supply Chain Supervision
  • Description As organizations strive to compete on a global scale, they're learning to hire more competent supply chain supervisors who can efficiently deliver products and services in the global market. Supply chain supervisors are responsible for gathering and analyzing data in order to maintain proper inventory levels and appropriate material flow, as well as track the cost of purchased items. The Supply Chain Supervision program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful supply chain supervisor. This includes a broad array of transferable and supply chain management-specific skills.
  • Logistics Management
  • Description Get a thorough introduction to the managerial skills and logistics fundamentals you need to become a successful Logistics Manager –in 12 weeks or less. Logistics managers direct logistics staff in planning, coordinating and expediting the flow of materials between sections or departments, ensuring targets for key performance indicators are met consistently. The Logistics Management program gives students a thorough introduction to the skills, knowledge and competencies that are critical to the successful Logistics Manager.
  • Management Certification
  • Description Eager to join the ranks of management in your chosen field? With our management program, you'll receive a thorough introduction to the management skills you need for success –in 12 weeks or less. Managers are generally responsible for the planning, implementation and management of office or facility operations and personnel and are instrumental in driving initiatives toward short- and long-term excellence. More specifically, managers are responsible for creating and adhering to departmental budgets, measuring performance and hiring and evaluating qualified personnel. Apply the skills you learn in this program to your already well-developed technical knowhow, and you could be ready to step into a managerial position in your area of expertise.
  • Office Management
  • Description Do you have administrative experience and knack for making things run smoothly? Perhaps you should consider an exciting career as an Office Manager. The Office Management program is designed to cultivate the leadership and organizational skills you'll need to turn an office into a smooth-running model of efficiency. In addition to creating and implementing office policies and procedures, office managers are often responsible for hiring, training and supervising office staff. The Office Management Program builds on students' existing skills and further develops management skills with an emphasis on those specific to an office environment.
  • Project Management
  • Description A project manager who delivers successful projects in a timely manner adds immeasurable value to any organization. Responsible for successfully taking projects from inception to completion, project managers devise and implement strategies to carry out projects while ensuring minimal risk of project failure and adhering to project scope, timelines, cost and quality. In addition to project-specific knowledge and skills, project managers require transferable skills, such as strong communication and management skills to lead and motivate all project contributors. The Project Management Program will work to develop a wide range of fundamental management and communications skills to help prepare you for success.
  • Strategic Leadership
  • Description Although people often speak of born leaders, the fact is that leadership skills are a learned asset. If you lack confidence in your ability to lead and consequently hold back from a supervisory or management role, the Strategic Leadership program can help you take that quantum leap toward leadership. Strategic leaders merit respect from their employees for their ability to communicate a shared vision, delegate work and empower their team. They have the ability to relinquish power and effectively empower employees – instead of frustrating their efforts by micromanaging. The Strategic Leadership program provides students with a thorough grounding in the skills and knowledge that are critical to the successful leader.
  • Supply Chain Management
  • Description Are you intrigued by the process of purchasing, producing and distributing a product or service? If so, take hold of your future and begin to learn the skills you need to become a successful Supply Chain Manager. Generally responsible for creating, overseeing and managing their organization's supply chain, supply chain managers devise and implement processes between internal and external partners (such as sales departments, manufacturers, suppliers and vendors) to ensure the timely delivery and availability of products and materials. Supply chain managers also hire and manage employees and key players involved in the planning, forecasting and execution of the supply chain process. This program will provide a thorough overview of supply chain fundamentals while introducing the communications and management skills you'll need to succeed.
• Customer Service Programs
• • Sales & Service Essentials
  • Description Land an in-demand job in customer service or sales by getting the basic skills today's employers are seeking. The Sales & Service Essentials program is designed to cultivate your workplace skills and emphasizes those needed to thrive in a customer service or sales environment, such as computer, telephone and time management skills. What you'll gain will be a host of transferable skills that will be assets in almost any field.
  • Basic Sales and Service Skills
  • Description Do you have a passion for providing customers with outstanding service? Let the Basic Sales & Service Skills program help you foster the foundational work skills you need to get noticed by employers. Develop your basic work, sales and customer service skills and become a well-rounded, versatile employee. The program builds on students' existing skills and further develops basic skills with an emphasis on those specific to sales and customer service. Jump-start your career today and be finished in 12 weeks or less!
  • Basic Customer Service Skills
  • Description Ready to take the first step in your amazing career? With the Basic Customer Service Skills program, you'll build a strong foundation of transferable skills sought after by today's employers –regardless of industry. Prove to employers that you have what it takes for a successful career in customer service. The Basic Customer Service Skills program builds on students' existing skills and further develops basic skills with an emphasis on those specific to customer service.
  • Customer Service & Office Essentials
  • Description Do you enjoy helping others but lack the experience or training to work in an office where customer service skills are essential? Eliminate this barrier to your success by enrolling in the Customer Service & Office Essentials program. Designed for the student with little or no customer service or office experience, this program will develop your essential office skills with a focus on customer service. Because quality customer service speaks volumes about a company, this program provides a thorough introduction to a variety of skills: basic customer service, communications and teamwork, workplace telephone and time management. The Customer Service & Office Essentials program builds on students' existing skills and further develops essential office skills with an emphasis on those specific to customer service skills.
  • Customer Service Essentials
  • Description With the customer service industry expected to grow as much as 25 percent by 2016, now is a great time to consider a career in customer service. Designed for the student with little or no customer service experience, the Customer Service Essentials program will help give you the essential skills needed to begin a career in customer service. In addition to building and refining your customer service knowledge, the program will work to build a broad array of transferable skills, including computer and math skills.
  • Call Center Associate
  • Description If you have an outgoing personality and a genuine interest in customer service, why not consider a rewarding career as a call center associate? Often the first point of contact for an organization's new and returning customers, call center associates respond to customer inquiries, provide basic services, log and track incoming and outgoing calls, and sometimes sell or upgrade customer services. The true voice of a business, call center associates represent their company in a professional, polite, and helpful manner. The Call Center Associate program builds on students' existing skills and further develops customer service skills with an emphasis on those specific to a call center environment.
  • Customer Service Associate
  • Description With the Department of Labor forecasting solid job growth in the customer service industry, now is a great time to consider a career as a customer service associate. Serving a broad range of customers in all industry sectors across the nation, customer service associates build and sustain solid customer relationships by professionally responding to customer inquiries, requests and concerns. In addition to excellent communication skills, associates need refined problemsolving and research skills to help troubleshoot various customer issues. The Customer Service Associate program builds on students' existing skills and further develops customer service skills to ensure students have the tools to become successful associates.
  • Customer Relationship Professional
  • Description Great customer service is no accident. The Customer Relationship Management (CRM) Professional program teaches you how to develop trust and establish lasting client loyalty by implementing an integrated business approach that uses customer information and feedback. Become a valued member of the customer service team and help your business become a customer-centric entity that fully utilizes customer relationship management practices. The CRM Professional program introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer models.
  • Call Center Supervision
  • Description Ready to make the move from customer service representative to supervisor? Develop the skills you will need in 12 weeks or less. Call Center Supervisors work with their team of call center representatives to maximize customer satisfaction by providing prompt, professional and effective customer response. They do so by providing training on telephone etiquette and techniques, coaching employees, evaluating performance and providing incentives to meet or exceed performance goals. In addition, call center supervisors may provide reports to their superiors, handle escalated customer complaints, produce work schedules for their team and hire new call center representatives. This program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful supervision of an inbound call center.
  • Customer Relationship Supervision
  • Description Learn how to build and establish long-lasting customer relationships while getting the skills you need to oversee a team of associates. Supervisors are generally responsible for hiring, training, evaluating and motivating their associates. They also often employ CRM practices to ensure customer satisfaction in order to build and retain a loyal customer base. The CRM Supervision program builds on students' existing skills and further develops supervision skills with an emphasis on those specific to customer relationship management.
  • Customer Service Supervision
  • Description If you're thinking of moving up in your customer service career, why not consider a supervisor role? The Customer Service Supervision program will help you reach the next level by teaching you how to effectively communicate and guide your team with customer service-specific management skills. Generally responsible for the dayto- day operations of a team of customer service representatives, customer service supervisors ensure customers are satisfied with the quality of service and goods they receive. To do so, customer service supervisors run reports, train employees, appraise employee performance, manage sales programs and ensure target sales goals are met. The Customer Service Supervision program builds on students' existing skills and further develops supervision skills with an emphasis on those specific to a customer service environment.
  • Retail Management
  • Description Take your retail experience to the next level by developing the skills you need to manage a successful retail operation. Retail managers plan, oversee and strategize the operations of a retail store. Particular duties may include training personnel, managing sales programs and ensuring target sales goals are met. The Retail Management program provides students with a thorough introduction to the required knowledge and competencies that are critical to the successful management of a retail store, including a range of transferable and retailspecific management skills.
  • Call Center Management
  • Description Successfully managing a call center requires an extensive range of management and interpersonal skills and an in-depth understanding of the call center environment. Explore our Call Center Management program and advance your career even further. Generally responsible for the dayto- day operations of a call center, call center managers work to inspire and train call center personnel while also managing sales programs and ensuring sales goals are met. The Call Center Management program gives students a thorough grounding in the skills, knowledge and competencies that are critical to the successful management of an inbound call center. These include a broad array of transferable and call center-specific management skills.
  • Customer Relationship Management
  • Description Forging lasting relationships with customers is the heart and soul of every business. Our CRM Management program will help students to implement proven business practices that not only increase customer loyalty but also reduce costs that result from customer turnover. A CRM Manager helps ensure that business is conducted with the customer experience as its focus, often sourcing and maintaining systems that track the quality and extent of their customers' experience. They gather, analyze and interpret data sourced from a CRM system to further improve customer relations, while directing a team of dedicated customer service personnel. The CRM Management program builds on students' existing skills and further develops management skills with an emphasis on those specific to customer relationship management.
  • Customer Service Management
  • Description Get the managerial skills you need to take your customer service career to new heights. Customer Service Managers are responsible for maintaining customer satisfaction and loyalty. They do so by hiring, training, motivating and evaluating qualified customer service associates to represent the organization. Customer Service Managers also operate at a higher level, working strategically with other department managers to create and implement processes to ensure continued quality services and products. The Customer Service Management program gives students a thorough introduction to the skills, knowledge and competencies that are critical to the successful management of a customer service environment. This includes a broad array of transferable and customer service-specific management skills.
• Healthcare Programs
• • Medical Office Essentials
  • Description If you're looking for job security, look no further than the healthcare industry, which is expected to produce steady job growth for decades to come. Designed for the student with little or no medical office experience, the Medical Office Essentials program will prepare you for success by developing your medical office and computer skills. The module on Medical Office Skills will cover such topics as common medical office procedures, scheduling appointments, and efficiently filing and retrieving patient records. Because medical office workers are often the first point of contact for customers, the program also contains modules on interpersonal communication and teamwork skills, as well as telephone skills.
  • Medical Office Associate
  • Description Contribute to an industry that helps and cares for those in need. Designed to provide a strong foundation in business communication skills and an understanding of the medical office environment, the Medical Office Associate program also includes an introduction to key business software like Microsoft Word and Excel. If you have some administrative experience and a desire to further your knowledge in the medical administration field, the Medical Office Associate program is for you!
• Human Resources Programs
• • Human Resources Professional
  • Description If helping to create a dynamic working environment for employees sounds like an exciting job, perhaps you should consider a career in Human Resources. As a Human Resources Professional, you'll be responsible for maintaining a satisfied workforce, while maximizing employee productivity and performance. Additional duties may include helping employees develop in-demand skills to meet your company's future workforce needs. The Human Resources Professional program builds on students' existing skills and further develops professional business skills with an emphasis on those specific to Human Resources.
  • Human Resources Supervision
  • Description Take charge and broaden your career horizons with a Human Resources (HR) Supervision program. As the link between executives and their teams, HR Supervisors strategically plan to meet business needs by sourcing the most qualified personnel to satisfy those needs. Consequently, HR Supervisors oversee the HR department's personnel to ensure a productive, contented and proficient staff. HR Supervisors are responsible for ensuring that training, healthcare and compensation are current and to industry standards. The Human Resources Supervision program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful supervision of human resources specialists.
  • Human Resources Management
  • Description Get the management know-how you need to advance in your Human Resources (HR) career. HR Managers are responsible for the implementation and execution of HR functions and programs in accordance with company policies and employment regulations. They ensure the entire HR team addresses recruiting, hiring, training, organizational development, salary and benefits, and much more. With the help of the Human Resources Management program, students will enhance their existing HR knowledge and develop the skills to to properly implement and execute HR initiatives and programs.
• Information Technology Programs
• • Technical Support Associate
  • Description Become a valued member of the IT industry by training to be a Technical Support Associate. Highly sought after by a variety of companies, Technical Support Associates are the first line of support for customers experiencing computer problems. Able to assess and address a variety of software and hardware issues, these specialists patiently help clients resolve their technical issues – whether it's over the phone, via email or using live chat technology. The program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful Technical Support Associate. These include a broad array of transferable and tech support-specific skills.
  • Network Support Professional
  • Description Do you enjoy problem solving, working with computers and maintaining their interconnectivity? The Network Support Professional program will introduce you to the fundamental concepts of network technologies along with an array of transferable business and network supportspecific skills. Network Support Professionals are responsible for maintaining network hardware and software, troubleshooting network-related problems, and monitoring and improving the network's performance for all users. The Network Support Professional program builds on students' existing skills and further develops professional business skills with an emphasis on those specific to network support.
  • Database Administration Professional
  • Description With database administration jobs expected to grow 37% by 2016, now is a great time to consider an IT career in database administration. Database administrators (DBAs) use database management systems software to determine ways to more effectively store and manage data. Often collaborating with network administrators, DBAs manage users and permissions to ensure data security while also consulting with end users to identify system improvements. The Database Administration program provides students a thorough introduction to the skills, knowledge and competencies that are critical to the database administrator. This includes a broad array of transferable and database administration-specific skills.
  • Technical Support Professional
  • Description Get the skills you need to land an exciting career as a Technical Support Professional. With the growing complexity of computers and the integration of new mobile technologies, technical support professionals will be needed more than ever to provide technical assistance to customers and other users. Technical Support Professionals provide ongoing assistance to systems users by creating user manuals, training users in new software or troubleshooting users' technical problems. Because technical support professionals are in constant communication with customers, a strong foundation in customer service and communication skills is a must. The Technical Support Professional Program builds on students' existing skills and further develops professional business skills with an emphasis on those specific to technical support.
  • IT Supervision
  • Description Do you have the ability to influence employees and drive change in performance? Take your IT career to new heights by getting the skills you need to supervise a team of IT professionals effectively. IT Supervisors are generally responsible for hiring, training, and motivating their team while handling escalated concerns and/or technical problems. To succeed, IT Supervisors should be knowledgeable in their specialized field, be it programming, network administration, hardware, software, network security or internet operations. The IT Supervision Program provides students with a through introduction to the skills, knowledge and competencies that are critical to the successful supervision of a team of technical professionals. This includes a wide range of transferable and IT-specific supervision skills.
  • IT Management
  • Description The demand for IT managers continues to grow as companies increasingly rely on technology to fulfill their business goals. Learn how to manage IT professionals and you could be well on your way to a rewarding career. IT managers bridge the gap between an organization's strategic goals and the technological means to achieve them. As such, IT managers must be extremely versatile: well-versed in computer-related issues while being able to analyze and fulfill business needs from an operational and strategic perspective. They must also have the interpersonal and managerial skills to direct the workflow of personnel on their team. This program builds on students' existing skills and further develops management skills with an emphasis on those specific to an IT environment.
  • IT Project Management
  • Description Get the skills and know-how to deliver IT projects on time and under budget –without compromising project quality. Despite the latest economic downturn, the demand for competent IT project managers continues to grow. IT project managers are responsible for creating, planning and overseeing computer and information systems projects. Throughout the project life cycle, IT project managers delegate tasks and deliverables and consult with end users, vendors, consultants, and computer specialists to ensure the project is meeting expectations and objectives. The IT project management program builds on students' existing skills and further develops management skills with an emphasis on those specific to IT projects.
• Marketing Programs
• • Marketing Professional
  • Description Do you crave a career that utilizes your creativity while also providing an element of financial stability? Perhaps the Marketing Professional program is for you. Marketing professionals are responsible for carrying out a variety of activities designed to maximize market exposure (and ultimately sales) for an organization. They assist in the design and preparation of collateral marketing materials to promote an organization's services, products, websites, programs and/or special events. Marketing professionals also analyze the success of marketing campaigns to optimize outcomes for future marketing efforts. The Marketing Professional program provides a thorough introduction to the skills, knowledge and competencies to become a successful marketing professional.
  • Marketing Supervision
  • Description Are you ready for the next challenge in your marketing career? Get the communications and leadership skills you need to supervise and inspire a team of marketing professionals. Marketing supervisors oversee and direct the development and execution of marketing initiatives while supervising, training and motivating a team of marketing and/or sales employees. They are also often responsible for measuring the success of marketing campaigns and using that analysis to fine-tune their existing marketing strategies. The Marketing Supervision program builds on students' existing skills and further develops supervision skills with an emphasis on those specific to strategic marketing.
  • Product Management
  • Description Product Managers are creative thinkers with excellent communication skills and an ability to stay focused on an organization's "big picture" objectives. Product managers are responsible for strategically marketing a product or a group of products. They often forecast the type of demand, target demographic and pricing bracket for the product by conducting market research and identifying potential competitors. Product managers also coordinate with other company departments (sales, public relations and advertising) to plan and implement the product's success. This program builds on students' existing skills and further develops management skills with an emphasis on those specific to product management.
  • Marketing Management
  • Description Take your marketing career to the management level, where you can directly influence your firm's and your own financial success. Marketing managers are responsible for providing the marketing vision and strategy to market all products and/or services a firm offers. This includes pricing strategy, market research, developing products to cater to market trends, as well as promoting and advertising the firm's current products and/ or services. In addition, marketing managers often oversee marketing associates and distribute their workload appropriately. This program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful management of a marketing department.
• Sales Programs
• • Basic Sales Skills
  • Description Build a strong foundation of core skills while getting the sales skills that employers in all industries highly value. With the Basic Sales Skills program, you'll learn how to contact and communicate with prospects and customers, develop leads, deliver sales presentations and close sales. Designed for people who are motivated to succeed, the program builds on students' existing skills and further develops basic work skills with an emphasis on those specific to sales.
  • Basic Sales and Service Skills
  • Description Do you have a passion for providing customers with outstanding service? Let the Basic Sales & Service Skills program help you foster the foundational work skills you need to be noticed by employers. Develop your basic work, sales and customer service skills, and become a well-rounded, versatile employee. The program builds on students' existing skills and further develops basic skills with an emphasis on those specific to sales and customer service. Jump-start your career today and be finished in 12 weeks or less!
  • Sales Essentials
  • Description Designed for the student with little or no sales experience, the Sales Essentials program provides students a thorough introduction to the skills, knowledge and competencies that are critical to success in sales. The program will help you to learn to how to communicate with prospects, generate leads, deliver sales presentations and close sales. In addition to honing your sales know-how, the program will strive to develop your computer skills while working to ensure you have the math, reading and telephone skills needed to excel.
  • Sales & Service Essentials
  • Description Land an in-demand job in customer service or sales by getting the basic skills today's employers are seeking. The Sales & Service Essentials program is designed to cultivate your workplace skills and emphasizes those needed to thrive in a customer service or sales environment, such as computer, telephone and time management skills. What you'll gain will be a host of transferable skills that will be assets in almost any field.
  • Sales & Office Essentials
  • Description Are you interested in a sales career but have little or no office or sales experience? Get the skills and knowledge you need to begin a promising sales career. Designed to develop your essential office and clerical skills with a focus on sales, the Sales & Office Essentials program provides a thorough introduction to the skills and knowledge typically required for beginning a career in sales. This includes a range of transferable and sales-specific skills. Because sales and office workers are often the first point of contact for clients and customers, this program features modules on interpersonal communication and teamwork skills, as well as workplace computer skills.
  • Telemarketing Sales Associate
  • Description Are you a "people person" with a strong drive to succeed? Get the sales and communication skills you need to begin a successful career in telemarketing sales. Telemarketing positions often provide flexible working hours and may even give certain employees the option to work from home. Telemarketers are sales representatives who sell products, services, and/or conduct surveys over the telephone. The successful telemarketer artfully adapts a standard sales script to cater to an individual consumer's needs. Telemarketers follow up with customers to ensure they are satisfied with the service/ product they purchased. The Telemarketing Sales Associate program builds on students' existing skills and further develops sales skills with an emphasis on those specific to telemarketing sales.
  • Sales Professional
  • Description Are you driven, dynamic, energetic, and friendly? Do you possess excellent communication skills? Then take the initiative and set your sights on a rewarding career in the sales industry. The Sales Professional program will introduce you to the business and sales skills necessary to get you there. Whether it's selling products or services, sales professionals need the technical sales know-how to build trusting and mutually beneficial business relations. Get the interpersonal skills you need to close sales and deliver captivating presentations – all in 12 weeks or less!
  • Account Management Professional
  • Description If you value teamwork and building customer relationships, an account management position could be the right challenge for your sales career. The primary contact for satisfying client needs, account managers typically work for businesses to establish and manage client relationships by setting and meeting the customer's expectations. This often involves regular internal and external meetings to negotiate with and on behalf of the client, as well as presenting effective sales presentations. The Account Management Professional program builds on students' existing skills and further develops professional sales skills with an emphasis on those specific to sales account management.
  • Telemarketing Supervision
  • Description Make the jump from telemarketer to telemarketing supervisor by getting the skills you need to successfully supervise a team of telemarketers. In less than 12 weeks you could be on your way to a bigger paycheck and new challenges. Telemarketing supervisors work with their team of telemarketers to maximize sales of company products or services. They do so by providing sales tips and techniques, coaching employees on sales strategies, evaluating performance and providing incentives for their team to meet or exceed sales targets. The Telemarketing Supervision program provides students with a thorough introduction to the skills and knowledge needed to be a successful telemarketing supervisor.
  • Sales Supervision
  • Description Get the supervision and leadership skills you need to ramp up your sales career –in 12 weeks or less! The Sales Supervision program provides students with a thorough introduction to the skills, knowledge and competencies that are critical to the successful sales supervisor. Working with their team of representatives, sales supervisors help maximize company sales by setting inhouse targets and incentives. In addition, supervisors provide sales reports to senior personnel, handle escalated customer issues, create and implement efficient processes, and hire and train new salespeople. The Sales Supervision program builds on students' existing skills and further develops supervisory skills with an emphasis on those specific to a sales environment.
  • Sales Management
  • Description Isn't it time you joined the ranks of management? If you've paid your dues in entry- to mid-level sales positions, a sales management position could be your next step towards financial success. Integral in assembling quality sales teams, sales managers are responsible for recruiting, training and inspiring their sales staff to reach targeted goals. Consistently involved in obtaining and building long-term customer relationships, sales managers also have a strong understanding of competing vendors in their industry. The Sales Management program gives potential sales managers a thorough introduction to the skills, knowledge and competencies that are critical to cultivating a winning sales team. The program also includes a broad array of transferable and sales management-specific skills.
  • Sales Account Management
  • Description Climb the sales career ladder by getting the management skills you need to succeed. At a high level, Sales Account Managers oversee business accounts, make projections for ongoing and improved business with existing clients, while strategically planning where business can be expanded. These individuals are also often responsible for hiring, training and evaluating new account managers and devising sales incentives to deliver results. The Sales Account Management program builds on students' existing skills and further develops management skills with an emphasis on those specific to managing sales accounts.